Jump to content
Logo

Easynet suffers 'major outage'

Intermittent access plagues users
Friday, 15 August 2008, 14:50

MANAGED SERVICES PROVIDER Easynet is currently suffering a 'major outage', meaning that many customers are unable to browse or connect to some sites.

According to the status report, the network routing fault has been affecting service since early this morning.

The problem appears to be with the company's transit peering provider, however the exact cause does not seem to be known.

According to a spokesman for Easynet, the problem is very intermittent and seems to impact different people in different ways, rendering some sites completely unavailable or very slow, whereas others seem to be fine.

The problem is even more perplexing as apparently pinging and tracing sites seems to work even when they appear to be unavailable.

He said the company had escalated the issue to the highest level and that engineers are working with the transit provider as fast as possible to resolve it, but that no ETA could be given at this point.

On its site Easynet boasts a "guarantee to maintain a backbone Internet connection on a 99.9 per cent basis, 24 hours a day." Let's hope it can resolve this problem soon, for the sake of its customers and its service level agreement. µ

Share this:

Comments
That explains it !

I was wondering why my SPAM had dropped so sharply

posted by : SMitty, 15 August 2008Complain about this comment
not just easynet

more like global crossing this morning... cause some major issues always check on here http://internetpulse.net/ http://isc.sans.org/

posted by : germanjulian, 15 August 2008Complain about this comment
Germanjulian is spot on

They've finally resolved the problem for me, although apart from the hell of not being able to visit the inquirer, and may partner surfing to Digg on her lunch break via terminal services, I conveniently couldn't connect to a good portion of the sites I was developing for. Ha Ha

posted by : Nekoni, 15 August 2008Complain about this comment
Indeed

I had such issues too, and I'm in another country and on another ISP. Not that not everybody has some issues from time to time with his ISP but these were a bit odd, like certain sites disappearing and some being slow while the rest ran at normal speeds, exactly as described here.

posted by : W.-, 16 August 2008Complain about this comment
Interwibbles meltdown

I'm on UKOnline, and I can assure you that my internets were quite fleeting and unusable at the time. It made for quite a boring day. Problems didn't seem to last more than 12 hours though.

posted by : khan, 16 August 2008Complain about this comment
Advertisement
Subscribe to the INQ Newsletter
Sign-up for the INQBot weekly newsletter
Click here to sign up Existing user
Advertisement
INQ Poll

Consumer Electronics Show

CES 2009 shrinks through lack of interest